Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship only to Italy. Orders are delivered to the shipping address provided during checkout.

2. How much does shipping cost?

Standard shipping within Italy is free (EUR 0) for all orders. There is no minimum order value and no remote-area surcharge.

3. How long does order processing take?

Orders are normally processed and prepared for shipment within 1–3 business days after successful order or payment confirmation.

Saturdays, Sundays, and public holidays are not considered business days.

4. How long does delivery take?

After dispatch, the estimated transit time is 8–15 business days.

The total estimated delivery time therefore consists of:

• Processing: 1–3 business days

• Transit: 8–15 business days

Actual delivery times may vary due to holidays, weather conditions, carrier disruptions, unusually high shipping volumes, or other circumstances outside our direct control.

5. Can I track my order?

Yes. When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please note that it may take a few business days for the carrier to display the first tracking updates.

6. Will I have to pay additional customs or import fees?

Customers in Italy are not charged additional customs, import, handling, or delivery fees under our shipping policy.

7. What should I do if my order is delayed or missing?

If your tracking information has not been updated for an unusually long time or your order has not arrived within the estimated delivery period, please contact us at:

Email: JcbPragnesh@gmail.com
Phone: +39 348 1234567

We will investigate the shipment with the carrier and provide an appropriate solution in accordance with applicable law.

8. What should I do if my order arrives damaged, defective, or incorrect?

Please contact us as soon as possible at JcbPragnesh@gmail.com.

Please provide your order number and, where possible, photos or videos showing the product, packaging, damage, defect, or incorrect item.

For approved returns involving damaged, defective, or incorrectly delivered products, TEPWDF covers the return shipping cost.

9. Can I return my order?

Yes. Consumers may exercise their right of withdrawal within 14 days after receiving the goods.

After notifying us of your withdrawal, the goods must be returned within 14 days.

Please contact us before sending your return:

Email: JcbPragnesh@gmail.com
Phone: +39 348 1234567

10. Where should I send my return?

Approved returns should be sent according to our return instructions to:

TEPWDF Returns
Via Roma 45
00100 Roma RM
Italy

Please contact us before returning your order so that the return can be correctly associated with your purchase.

Do not send returns to our registered office in Denmark.

11. Who pays the return shipping cost?

TEPWDF pays the return shipping cost for approved returns, including approved returns under the 14-day right of withdrawal and returns involving damaged, defective, or incorrectly delivered goods.

Please follow the return instructions provided by our customer service team.

12. Do I need the original packaging to make a return?

Where possible, please return the product with all supplied accessories, components, manuals, and available original packaging.

However, missing original packaging alone does not remove your right of withdrawal.

13. When will I receive my refund?

Refunds are processed without undue delay and no later than 14 days after we receive your withdrawal notice.

We may withhold the refund until we have received the returned goods or until you provide proof that the goods have been sent back, whichever occurs first.

14. How will my refund be issued?

Refunds are generally issued using the same payment method used for the original transaction, without additional refund fees.

For cash-on-delivery payments, we will arrange a suitable fee-free refund method with the customer.

15. Can I exchange a product?

Yes. Please contact JcbPragnesh@gmail.com to request an exchange. We will provide information regarding product availability and the applicable return procedure.

16. What if a product contains a damaged battery?

For safety reasons, damaged, swollen, leaking, or otherwise abnormal batteries must not be shipped without contacting us first.

Please email JcbPragnesh@gmail.com and, where possible, provide photos of the product, battery, and packaging. We will provide appropriate return instructions.

17. How can I contact TEPWDF?

For questions about orders, shipping, returns, or refunds, please contact:

Store: TEPWDF
Operating company: Nordic Staging Systems ApS
Email: JcbPragnesh@gmail.com
Phone: +39 348 1234567

Registered business address:
Stadionvej 28, Givskud
7323 Give
Denmark

CVR number: 32780695

Please note that the registered business address in Denmark is not the return address.